We are looking for a community manager!
Playtronica is a creative technology studio specialising in interactive experiences through sound and touch. We develop new technologies and artistic strategies to make the world sound better. We also produce devices, have a look here https://shop.playtronica.com/ and check out our social media.
One of the core purposes of our company is building a community, and we want to design a system that would facilitate communication with clients and between clients. We need someone to respond to incoming messages in e-mail, Facebook, Instagram an other platforms. Building customer loyalty and involving new community members are key purposes of this position, therefore creativity is essential in coming up with unique strategies for community development and activation.
This position is remote, you can work from anywhere. If you're still unsure who we're looking for, have a look here. More details below and on interview stage.
One of the core purposes of our company is building a community, and we want to design a system that would facilitate communication with clients and between clients. We need someone to respond to incoming messages in e-mail, Facebook, Instagram an other platforms. Building customer loyalty and involving new community members are key purposes of this position, therefore creativity is essential in coming up with unique strategies for community development and activation.
This position is remote, you can work from anywhere. If you're still unsure who we're looking for, have a look here. More details below and on interview stage.
What's the job?
It's an expert on Social Networks and the person in charge of digital strategies.
Build a brand
Through empathy and attention make our brand stronger.
Respond to inbox
Respond to email, chat and social media within our digital system in organised way.
Flexible job
It's a full time position, but you can work remotely from anywhere.
Complete the form to apply
It will take just 5 minutes
Are you empathy builder?
Social media
- Set, plan and implement communication strategies
- Respond to comments, emails and direct messages. Sustain a database of templates that respond to most common questions
- We use multiple platforms as well as paid advertising. Comments have to be monitored across all of them using aggregation services
- Communicating with community champions that create content - promote and support them in making and sharing videos with us
- Communicating influencers and bloggers with set briefs
- Reposting user-generating content into our social media, working with an editorial team
- Coming up with competitions, special projects, and ideas based on knowledge of the community
- Monthly reports on customer feedback, engagement, and reactions
- Edit photos and videos for posts
Customer support
- Collaborate with our Support Team to build a forum community members can rely on
- Respond to customer queries using https://www.zendesk.com/, automating the process yet leaving human touch in each conversation
- Help turn champions of our community into force-multipliers who can share their knowledge with others at scale.
Skills & Competences:
- Proven work experience as a community manager or similar role
- Love for sound, music, and production
- Interest in our product
- Native/fluent English
- Excellent writing skills
- Desire to learn and interest in online marketing
- Video editing and photo manipulation skills
- Attention to detail, critical thinking and data-informed problem-solving
- You embrace humility, a growth mindset, and ownership as core values, and you want to work with a company that shares those values.